When HN users recommended it
1 HN user recommended this in 2015, in 2 comments.
20072026
Each tall tick is one HN user's first recommendation. A short tick is the same user again. Click a tick to jump to the comment.
1 HN user recommended this in 2015, in 2 comments.
Each tall tick is one HN user's first recommendation. A short tick is the same user again. Click a tick to jump to the comment.
>Working a help desk you don't really see the every day user, you see the subset of every day users who had problems.
I didn't work a help-desk for a bank or large corporation but for a hospitality group where I "touched" every user and store. I had a more intimate relationship with all of our staff because they depended on the technology which made us money.
>And frankly, when I call help-desks, I play dumb, because it's easier then convincing them that yes, I did check that it was plugged in, yes, I did power cycle.
This isn't an option in my job since if a Manager "played dumb" while their POS is down, its really their neck on the line. It was in the best interest of the user to have the system working as they earned bonuses on throughput and other metrics.
It seems that you're attempting to justify your previous points, until this:
>Home automation also lacks a compelling use case. But security does not. The reason securing consumer networks is so hard is not because "users are losers", it's because security professionals have no idea about UX, UX professionals have no idea about security, and they both treat each other like shit.
This is a great comment and I completely agree with you; between compelling use cases, complicated UI/UX, and initial investment of time to set it up, most people aren't tempted to enter this realm.
The most compelling use of simple automation are Android NFC stickers (http://www.amazon.com/NFC-tags-Writeable-Programmable-Money-...). I got them for my brother-in-law and he uses them to close his garage door or get weather in the morning, etc. simple and effective.
> No. I want to automate mine.
There are plenty of resources for home automation, I posted this previously, and if you have an Android phone, this works really well for simple tasks: http://www.amazon.com/NFC-tags-Writeable-Programmable-Money-...
If you want more advanced home automation, RPi are great. I use one to control my auto-sprinkler for tomato plants when i'm away on Vacation, for example.