When HN users recommended it
1 HN user recommended this in 2025, in one comment.
20072026
Each tall tick is one HN user's first recommendation. A short tick is the same user again. Click a tick to jump to the comment.
1 HN user recommended this in 2025, in one comment.
Each tall tick is one HN user's first recommendation. A short tick is the same user again. Click a tick to jump to the comment.
First off, I love Luma Field. Always incredible to see what's going on inside things. Even just fun to scroll through their Twitter.
Second, Anker is one of the few companies I actually have a very high trust for. A few years back I bought a wall charger[0] from them, it has 2 USB-C and a Type A. A month in, one of the Type-C ports wouldn't charge if the other port was being used. If you send a support ticket they annoyingly give you a response with very basic trouble shooting. But if you respond to that you get a person. They just sent me a new one right away (<10 days) and there was no need to return the charger or anything. So I still use it, just blocked the bad port. I gotta say, whenever I encounter good customer service I become loyal.
I wanted to say this because I think a quality matters. Quality often takes nuances and this can often run counter to maximizing profits (Lemon Markets and all that). Looking at Luma's report, I don't get the indication that they had this issue because they were cutting corners but looks like it must be upstream[1]. But am happy to see they were giving gift cards along with the recall. Companies should minimize mistakes as best as they can, but it is important to judge them by how they handle mistakes. It can be easy to get caught in the negativity but I personally don't think I'll stop buying Anker products.
[0] https://www.amazon.com/dp/B09Q52CXX1
[1] https://news.ycombinator.com/item?id=44639759